Can't log in
- Check your spam/junk folder for the verification email.
- Make sure you're using the same email you signed up with.
- Try using Google Chrome in incognito mode.
- Clear your browser cache and try again.
Assessment won't load
- Use Google Chrome on a desktop or laptop. Other browsers may not be fully supported.
- Allow pop-ups for the Sovrano AI domain.
- Grant camera and microphone permissions if prompted (required for AI interviews).
- Disable browser extensions that might interfere (ad blockers, privacy extensions).
CV upload fails
- Your CV must be a PDF file — not a Word document, not a scanned image.
- The file must be under 2 MB.
- Make sure the PDF contains selectable text (not just an image of text).
Payment hasn't arrived
- Payouts are processed at the end of each calendar month. Check your dashboard for the expected payout date.
- First payouts may have an additional processing delay from Deel's side.
- Verify that your bank details in Deel are correct and that your identity verification is complete.
- If your payout status shows "Failed," contact support with your full name, login email, and a screenshot of the failed payout.